CANCEL SUBSCRIPTION
Hello I am having the most difficult time trying to cancel my accountright subscription and find it appalling that we have to call a number that doesnt get answered at all. I have logged tickets, c...
Forum Discussion
Thanks Doreen. Is this a known problem with MYOB cancellation and refund process? I have made several calls, support queries, etc - it's been literally months. I'm still getting billed in error every month. It's really inexplicable and unacceptable.
Hi Andrew_L_2026,
We understand why you’re asking, especially as you’ve been contacting us about this for several months and are still seeing monthly charges. While we can’t confirm that this is a known, widespread issue with the cancellation and refund process, your case is still being followed up. We’re currently handling a high volume of requests, which has caused some delays in reviewing and completing cases like yours. We don’t have an exact timeframe to provide at this stage, but please keep an eye on your email for any updates regarding your case.
Regards,
Sai
