Forum Discussion

Experienced Cover User

4 days ago

Can't open online company file when upgrading to 2026.7 from this afternoon

The message "the company file needs upgrading". It asked me to upgrade from 2026.6 to 2026.7, I clicked yes. The selected file showing "upgrading" then back to "active" in My Library it still shows v...

Doreen_P

MYOB Moderator

4 days ago

Hi Song,

Thanks for the screenshot and sorry for the wait time on phone. If My Library still shows version 2026.6 after the file returns to Active, the upgrade may not have completed. I’d avoid repeatedly clicking Upgrade for now and try this:

Close AccountRight completely, reopen it, then go to Help > About MYOB AccountRight to confirm the software is on version 2026.7.
If the file still shows 2026.6 and asks to upgrade again, aside from phone, you can also reach out to our support team via Contact Us. Include the screenshot, company file name or serial number, the AccountRight version shown under About, and when the upgrade attempts occurred.

You can also review Opening a file in a newer version of AccountRight for more info.

Cheers,

Doreen