Forum Discussion

bbinfrared2645's avatar
bbinfrared2645
User
12 months ago

how many days since your last backup ????

have I missed something.. while I do a backup after everyttime I use Account Right ... I am now at 750 days since my last backup ??   so when will this get fixed !???
Bianca7's avatar
Bianca7
User
8 months ago

It's frustrating trying to explain to owners that "all is Backed Up" when they keep getting the same thing all the time.  We are now at 1179 days :(

MYOB have been "working on this" since 2021.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 months ago

    Hi Bianca7,

     

    Thank you for the post and welcome to the Community Forum! I appreciate you letting us know your concern and I do apologize if you're still experiencing this issue. Is your AccountRight updated to the latest version?

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • Bianca7's avatar
      Bianca7
      User
      8 months ago

      Hi Isaiah C,

       

      Yes, am currently running latest version.

      Product:   AccountRight Premier AU 2023.8.0

      Build:       2023.8.1.2

       

       

      I also work on another version (another business) which is running the latest version and is also in the 1000's

      • gavin12345's avatar
        gavin12345
        Ultimate User
        8 months ago

        Hi Bianca7 

         

        MYOB still have not bothered to fix this. The only way to change this is to make a backup of the online file. Restore locally. Make a backup of the local file, then restore that online. This effectively replaces the online file with itself, however as the last backup was done locally, the 'last backup' date will be updated. Delete or rename local copies to avoid file mix up.

         

        Regards

        Gavin