Forum Discussion
Did you ever get a resolution to this?
I just got a new PC with windows 11 and have the same issue.
No, I ended up buying a new computer with only WIN10 on it, I havent checked my old computer for a few weeks, but tried an export after that update, and no change.
I have 2 staff on WIN11 and we cant install updates, in case they have the same issue, which of course is a security issue now as well!
- Shella_A2 years agoMYOB Moderator
Hi AAW12
Thank you for your post. If you open up AccountRight by right-clicking and choosing run as administrator, after proceeding to export to excel if it works you will need to reinstall AccountRight again by right-clicking on the installer and choosing run as administrator.
If the above doesn't work. You can do the following to repair the .NET framework:
- On your keyboard, press Windows+R to open the Run window.
- Type Control Panel, then select OK.
- Select Uninstall a Program, then Turn Windows features on or off.
- Verify that .NET Framework 4.5 or later (4.7) is enabled.
- If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box.
Select OK, then reboot the computer. - If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer.
After the reboot, re-enable .NET Framework and reboot the computer again.
- If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box.
- Verify that .NET Framework 3.5 SP1 is enabled.
- If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK,
then reboot the computer. - If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer.
After the reboot, re-enable .NET framework and reboot the computer again.
- If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK,
If the box is blank or you get an error activating a component, you will need to contact an IT professional,
as this is a Microsoft component that interacts with the operating system, not just AccountRight.Please note that while you have done a reinstall of AccountRight, you can also do a reinstall of Excel. This can also fix the link between the software.
Please let me know how you go.Cheers,
Shella_A
- AAW122 years agoTrusted Partner
Thanks, but if you follow my posts from February this year, you will see screenshots of everything I tried, and your suggestiion didnt work.
I would be pleased if MYOB found a solution, buying new computers isnt a cost effective work around!
- DebLA2 years agoContributing User
Not a solution, but I found that if I hit 'open in web browser' I was able to export the one report I needed to excel in that version, however not all reports are available in the web browser format.
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