we have been using various myob programs now for 29 years we recently changed from premier 19 to account right - its like watching the grass grow! soo slow we have had out IT guy go over everything...
Some users have 500 cards, some have 65,000 cards. How many do you have in your list? Obviously the more you have the slower searches can take. There is a company (MYOX Services) that can delete cards in bulk, if they are no longer required in the file. They can also provide a list showing all customers and when they were last used in a transaction, this can help in decision making when looking to remove. Cards can be removed whether they have been used or not.
Hope this helps. Don't hold your breathe waiting for MYOB to fix it.
Thanks for your advise we have over 2000 cards which we will have to look through
the main issue is opening a new window particularly opening a cash sale invoice through 2 steps taking a long 8 seconds watching the little circle go round and round ... like the days of dial up
Try using keyboard shortcut CTRL-J. I use this constantly throughout the day.
Here's a quick list of common ones I use
Enter Sales - CTRL-J
Receive Payments - CTRL-B
Enter Purchases - CTRL-E
Pay Bills - CTRL-M
Cards List - CTRL-F
To Do List - CTRL-T
Find Transactions - CTRL-Y
(this one depends on which Command Centre in the background you're on to where it will land but you can then click ALT-N for instance to go straight to Invoice without having to use your mouse). Look for the line under the letter and you usually do ALT-? to go there.