Forum Discussion

Linda2024's avatar
Linda2024
Member
1 year ago
Solved

Read only access to AccountRight offline company file after subscription cancellation

We will no longer need our MYOB AccountRight Live Plus Recurring Subscription in the near future as our head company has implemented an ERP that we will be required to use. I am getting conflicting ...
  • kamleshk1's avatar
    kamleshk1
    2 months ago

    There are few options but i need to know which path you want to take!

     

    1. Can restore this data, remove the serial number and renew subscription for AR Plus or premier.
    2. Can restore the data in read only mode in desktop version for AR plus or premier and use information only for reports. 
    3. Let me know which one is your intention 

    '

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi Linda2024, 

 

I get that you need to access the file after canceling your subscription for your business audit. No worries, canceling your subscription just removes the file from the cloud. Since you have backups from different times, you can easily restore them offline and get your data back.


Hope this helps! If you need anything else, just start a new thread.


Thanks,

Genreve

NicoleCC's avatar
NicoleCC
Contributing Cover User
2 months ago

hello, I am having the same problem. I can no longer access my expired ARight Live file in Read-only mode. I do have a backup copy which is zipped/compressed and when I try to open it, it says it's a myox file and I don't know were to go to from there. Please advise. 

  • kamleshk1's avatar
    kamleshk1
    Contributing User
    2 months ago

    There are few options but i need to know which path you want to take!

     

    1. Can restore this data, remove the serial number and renew subscription for AR Plus or premier.
    2. Can restore the data in read only mode in desktop version for AR plus or premier and use information only for reports. 
    3. Let me know which one is your intention 

    '

    • NicoleCC's avatar
      NicoleCC
      Contributing Cover User
      2 months ago

      Thank you for your quick response. I have however, just gotten off the phone with MYOB support and they showed me how to open a backup copy of the data file. I learnt that to open the file you need to go to MYOB Welcome page (on my desktop) and select "Restore A Backup File" and it was pretty straight forward from there. So happy that's sorted out.

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