Forum Discussion

Contributing User

2 years ago

remove a user marked as owner

My accountant has put himself down as owner ( in terms of user acess) How do I remove this ? I am no longer using this accountant but they would have access.

Princess_R
2 years ago
Hi marianne3,

Thank you for your response. To help you remove your accountant owner access, can you please verify the following details via private message?

Your serial number

Your full name and email address

Name of your accountant and email address

I'm looking forward to your reply via private message.

Cheers,

Princess

Earl_HD
MYOB Moderator
2 years ago
Hi marianne3,

Thank you so much for your post and welcome to the Community Forum!

I'm sorry to hear that and thanks for the detailed information. If you are not the primary contact on the account we are unable to directly update the AccountRight Live Ownership.

If that is required you would need to get a previous AccountRight Live Owner/the primary contact to contact us to arrange for that. Alternatively, the current primary contact can log into their my.MYOB account and select My Account>>My Details>>Update primary contact to update that information.

Please do let me know how you go on this.
Regards,
Earl
- marianne3
  Contributing User
  2 years ago
  I am an owner as well the primary contact/ account holder
- marianne3
  Contributing User
  2 years ago
  I am unable to message you Earl_HD. I am the account holder can you please advise how to remove the other user ?
  - Princess_R
    MYOB Moderator
    2 years ago
    Hi marianne3,
    
    Thank you for your response. To help you remove your accountant owner access, can you please verify the following details via private message?
    
    Your serial number
    
    Your full name and email address
    
    Name of your accountant and email address
    
    I'm looking forward to your reply via private message.
    
    Cheers,
    
    Princess