Restoring old MYOB file into my library error

Hi OnBalance,

 

Thanks for the details. That message "Unable to locate service type with company file" is a bit of a stubborn one. It usually pops up when the file isn't quite matching up with the company file service in your library, or there's a hiccup during the restore process. A few things you can try that often get it sorted:

 

• Make sure you're restoring the backup into the same MYOB environment/library it originally came from
• Double-check you're signed into the correct account/user that has access to that company file
• Try logging out and back in, then give the restore another go
• Clearing the AccountRight cache. Cached data can sometimes hang onto old file connections and cause this exact error

If it's still throwing that error after all that, it's likely something we'll need to dig into a bit deeper on our side. In that case, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. 

 

Regards,

Sai

Thank you Sai,

MYOB phone support solved the issue,

kind regards