Hi Danos,
To continue sharing invoices, you will need to verify your business, please see our information about Secure Invoicing . Otherwise, your invoice sharing will be restricted to the downloading of PDF files.
For your privacy concerns, MYOB takes privacy seriously and takes all measures to comply with the Privacy Act see
MYOB Group Privacy Policy for Australia
We understand your concerns regarding the safety and privacy of your data when submitting documents to MYOB for secure invoicing. Here’s how we ensure that your data is kept secure and private:
Once Secure Invoicing is enabled, you have full flexibility to choose whether you would like to offer the new payment options. If you do choose to offer these, your customers have full flexibility of how they choose to pay. With the default settings there is no cost to your business, unless you change the settings after verification. However, you do not need to accept online payments if you continue with the business verification process. You can turn online payments off in your settings, you can read more about this HERE.
Regards,
Earl
Hi Earl, as MYOB dislikes incorrect information being put in comments, I would like to clarify the last paragraph in your previous comment;
"Once Secure Invoicing is enabled, you have full flexibility to choose whether you would like to offer the new payment options. If you do choose to offer these, your customers have full flexibility of how they choose to pay. With the default settings there is no cost to your business, unless you change the settings after verification. However, you do not need to accept online payments if you continue with the business verification process. You can turn online payments off in your settings, you can read more about this HERE."
Firstly, if I agree to the Secure Invoicing Upgrade, then secure payments are enabled by default, your statement about 'no cost to my business, actually means that the charges are passed on to MY Customer by default. If one of MY Customers pays a bill after failing to read MYOBs fine print about accepting charges, then I'm the one who has to bear the brunt of an unhappy Customer and I'm the one who is obliged to refund those fees to keep the Customer happy.
Secondly, yes I can turn off payments in the software, however the only way I can 'opt - out' is to call MYOB by phone to arrange it. Once I opt out I am legally obliged to allow MYOB access to my bank account for a further 6 months in case of charge backs or adjustments. This is all set out in your terms and conditions, which you yourself refer to.
I hope you actually understand this scenario which is actually a question, I have a Customer who spends an average of $20000 per month, their book keeper takes time off for maternity leave so they employ a casual worker to handle their accounts payable. Around that time MY book keeper completes MY my business verification and now I have secure payments enable by default. Over the next 3 months $60000 in invoices go to my Customer, and the Customers new employee pays it all on credit card.
When the Customer calls me complaining about the $1000+ charges what do you think I should tell them?
What happens if the Customer disputes the charge?
does your customer get belted the 1.8% fee or do you?
