Good morning frank3 , lots of comments to address here, but I will do my best.
Regarding the information included in the email
Your client ID, serial number and business name are not considered as sensitive information or related to personally identifiable information (PII).
There is no breach from MYOB by providing this information in an email.
You mentioned that verification should not include identifying employees that use MYOB for the business.
You're absolutely correct, and we do not seek this information.
Business verification is related to the business and is based on the business ownership information registered with ASIC, this could be majority shareholders, company directors, trusts and so on.
You can read about MYOBs documents for verification here
You also ask whether the 1.8% fee is paid by the consumer or by the business. And the answer, is that the choice is yours.
The default, is that the fees are charged to the person who is paying the invoice, but you can change this setting so that you are paying the fee as the business instead if you prefer.
You can read up about customer surcharging here
In another comment you made here, you ask about MYOBs use or storing of the ID information.
These verification documents are not provided directly to MYOB, nor are they stored with MYOB.
They are sent to FrankieOne for secure handling during the verification process and once completed, the documents are not retained as this is a once off process with no need to keep these documents. They are not stored or kept for 7 years as you believe
i've lodged a request with frankieone to ask how long they retain data for.
Also, can MYOB confirm in writing that you are not doing a credit check on any user or business? I see your privacy policy expressly states that you can. I am unable to understand why I need to have a credit check conducted on me just so MYOB can force payments on us.
Read the room - MYOB should be making this an opt in, with additional verification at that stage. One wonders if the extra income you lot see as coming your way will make up for the exodus of disgruntled customers.
Its simple for me - I just won't use the email system - I already save every invoice as a PDF as I dont trust MYOB to retain data after your great HTML 5 screwup of maybe 6 years ago - saving each and every PDF also makes it easy to migrate.
