Forum Discussion

Danos's avatar
Danos
Contributing Cover User
4 months ago

Serious Concerns About MYOB’s New Verification Requirement

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } I am extremely concerned about MYOB’s recent policy requiring businesses...
frank3's avatar
frank3
Experienced Cover User
1 month ago

i've lodged a request with frankieone to ask how long they retain data for.

 

Also, can MYOB confirm in writing that you are not doing a credit check on any user or business? I see your privacy policy expressly states that you can. I am unable to understand why I need to have a credit check conducted on me just so MYOB can force payments on us.   

Read the room - MYOB should be making this an opt in, with additional verification at that stage.  One wonders if the extra income you lot see as coming your way will make up for the exodus of disgruntled customers.

Its simple for me - I just won't use the email system - I already save every invoice as a PDF as I dont trust MYOB to retain data after your great HTML 5 screwup of maybe 6 years ago - saving each and every PDF also makes it easy to migrate.

DR321's avatar
DR321
Experienced User
1 month ago

Hi frank3, after doing extensive reading of privacy policies, I found that FrankieOne holds information as instructed by MYOB, but also holds all collected data for future legal reasons, this is part of FrankieOne's PP; 

  • My bank or other company uses your services to verify my identity; what data do you hold about me?
    Our customer sends us data which we use to verify your identity on their behalf. Usually this includes your name, address and ID documents. We're a data processor over this data, which means we can only hold it in accordance with our customer's instructions, and it is our customers’ duty to provide us with a legal basis for processing this data. This also means that if you have any questions about how your data is used in this way, you should first contact the organisation which asked you to provide your data. We also retain a copy of your data that was sent to us to ensure we can respond to legal claims, and comply with our legal obligations in connection with anti-money laundering.

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