Forum Discussion

meldon's avatar
meldon
Experienced Cover User
3 years ago

Setting up new Users

not sure of MYOB location as we have been with MYOB for many years.  we previously have had an email for our accounts employee and the user name changes when a new employee starts - the email stays t...
  • LRBooks61's avatar
    LRBooks61
    3 years ago

    Hi

     

    The user name of the last employee has the email account associated it with , which is the problem if I understand correctly

     

    If that is the case 

    Have you made them inactive? Don't think they are deleted if the email is still recognised by MYOB 

    If so reactivate them and change the user name.

     

    As a suggestion I would make a generic user name e.g accounts and just change the password when there is a change in staff. This would help avoid the issue

     

    Hope that helps

     

    Lisa

LRBooks61's avatar
LRBooks61
Ultimate Cover User
3 years ago

Hi

 

The user name of the last employee has the email account associated it with , which is the problem if I understand correctly

 

If that is the case 

Have you made them inactive? Don't think they are deleted if the email is still recognised by MYOB 

If so reactivate them and change the user name.

 

As a suggestion I would make a generic user name e.g accounts and just change the password when there is a change in staff. This would help avoid the issue

 

Hope that helps

 

Lisa

  • meldon's avatar
    meldon
    Experienced Cover User
    3 years ago

    thanks Lisa,  yes MYOB still recognised the old user so the new employee can sign in using the old user name. think it should be fixed by MYOB

    • LRBooks61's avatar
      LRBooks61
      Ultimate Cover User
      3 years ago

      Hi

      Are you able to change the user name yourself? 

      If so that would be the easiest thing to do.

      Lisa

      • meldon's avatar
        meldon
        Experienced Cover User
        3 years ago

        still having problem

         

        we were able to sign into old user details but now can't access all areas required?

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