Hi Memo1,
Trust you're doing good. We've noticed that there hasn't been any progress on your issue, hence we'll be concluding this case at this point.
Should you need further help, feel free to initiate a new discussion in our forum.
Thanks,
Genreve
Dear Genreve,
Apologies for the late response had taken some time off, l still haven't been able to set up another company file.
Your assistance will be greatly appreciated.
Kind Regards,
Memory
Hi memo22,
Thank you for reaching out, and I appreciate your patience. I've checked your account on our backend, and it appears that you're using AccountRight Premier. With this version, you're entitled to have two company files online under your license serial number.
I've made the necessary adjustment to your account to enable you to create another company file. Could you please try creating the second company file now?
If you encounter any issues or need further assistance, feel free to reach out. I'm here to help.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
