Forum Discussion

FormerCustomer's avatar
FormerCustomer
2 years ago

Still charging credit card after account was cancelled

I cancelled my account last year and MYOB are still charging my credit card every month.  I have email evidence of the cancellation. This is clearly illegal. I sent a message through the website bu...
PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Moderator
2 years ago

Hi there,

 

Thanks for reaching out

 

Sorry to hear that you are getting billed after the subscription cancellation. Based on your forum-registered email address, I could locate 2 case numbers on our system. Kindly reply to the requested details that have been sent to you via private message, so that we can proceed further to get this sorted for you.

 

Looking forward to your reply.

 

Cheers

Priya Selvaraj