Stripe taking money when they feel like it
I have contacted you numerous times and lodged a couple of cases. Stripe are taking money when they feel like it and now owe us. When will the refund be coming through? I also had an extra i...
Forum Discussion
Hi Susie_Q,
Please accept my sincere apologies for the frustrating experience you've had, and for the delay getting back to you.
I completely understand why you’d want clear answers around both the refund and how payment access can be stopped. I took a look at your Community Forum profile, located your cases, and reached out to our Billing team. Those cases have now been assigned to one of the team members for review. As this relates to invoiced charges, the best next step is to wait for our team to come back to you with a full explanation of those charges. Please be assured that they’ll be in touch with you as soon as possible.
Cheers,
Princess
