Forum Discussion

Siame's avatar
Siame
2 years ago

Subscription update required ? but it is paid and i have the latest version?????

Hi so when entering the desktop of Account Right it says that I need a "Subscription update required: we've had problems processing the payment for your AccountRight Live subsciption. Please update y...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Siame

 

Thanks for your post.

 

We understand how frustrating and urgent this situation is for you. It's disheartening to encounter technical issues, especially when you've already taken the necessary steps to address them. It's clear that you've diligently made the payment and have the latest software version installed. We were able to fix the issue you're having on your end. Kindly log out and log back into your account to see if it's working now.

 

Please let us know if further assistance is needed.

 

Best regards,

Doreen

  • Siame's avatar
    Siame
    2 years ago

    Hi Doreen,

     

    Thank you so much for helping me out! Unfortunately, I'm still having issues accessing MyOb through the desktop.

     

    I have attached below the messages that pop up whenever I try to log in. 

     

    What can I do to solve this issue? 

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, Siame

       

      Thanks for updating us.

       

      Kindly check if you are on the latest version of AccountRight by going to Help > About MYOB AccountRight. If you're not yet on the latest version, kindly check our website Downloads to install one. Once done, restore your company file, and then try to activate the file again. Also, you may check the Help Article: About activation and confirmation for more information.

       

      Please let us know how it goes.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, Siame

         

        We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

         

        Best regards,

        Doreen

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