Forum Discussion

Siame's avatar
Siame
Member
2 years ago

Subscription update required ? but it is paid and i have the latest version?????

Hi so when entering the desktop of Account Right it says that I need a "Subscription update required: we've had problems processing the payment for your AccountRight Live subsciption. Please update y...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Siame

 

Thanks for updating us.

 

Kindly check if you are on the latest version of AccountRight by going to Help > About MYOB AccountRight. If you're not yet on the latest version, kindly check our website Downloads to install one. Once done, restore your company file, and then try to activate the file again. Also, you may check the Help Article: About activation and confirmation for more information.

 

Please let us know how it goes.

 

Best regards,

Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Siame

 

We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

 

Best regards,

Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Siame

     

    We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

     

    Best regards,

    Doreen

    • Siame's avatar
      Siame
      Member
      2 years ago

      Hi Doreen,

       

      I apologise for my late response, I was away.

       

      The issue has been resolved now.

       

      Thank you for your asistance.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, Siame

         

        Thank you for updating us.

         

        We're glad to hear that the issue has been resolved. Should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

         

        Best regards,

        Doreen

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