Forum Discussion

Shane404's avatar
Shane404
Experienced User
3 days ago

"This company file is not registered to the AccountRight Live account that you are currently logged in to".

Like to title said, this error pop up. And I've checked the user name, it is still in the access list ,stay unchanged as we used it for a long time. This error occur for no reason.
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Shane404,

This error means you're signed in to your MYOB account but you don't have access to the file you're trying to open. This can happen if multiple company files have been opened on the same computer and the files are listed in the Recently opened company files list on the AccountRight Welcome window. 

You can also visit this help page for detailed information: Error: "Unable to open company file"

Regards,
Earl

Shane404's avatar
Shane404
Experienced User
2 days ago

Hi Earl

 

I'm sure this user has the access to the file because he has being use it for a while. And this error pop up for no reason. Now I've tired to delete it and create a new one for him, but the system now allow me to do that and showing error like attached:

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 days ago

    Hi Shane404,

    Thank you for the screenshot. This error may require further assistance from our backend team. Please reach out to our support team directly for help. You can contact them via Live Chat through our virtual assistant at  MOCA or by submitting a support case at  http://myaccount.myob.com/.

    Regards,
    Earl

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