Forum Discussion

ntoumba's avatar
ntoumba
Experienced Cover User
11 months ago

Trouble restoring old backup file

Hi MYOB    I am having trouble restoring an old file to review details. I have a backup for from 2022 for a closed business file and I cant seem to restore it and review the data.    I am able to...
Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi ntoumba, 

 

Thanks for posting your concern. We appreciate your effort in attaching screenshots to better explain your concern. 

 

I understand how important the ability to access backup data is. For us to check on this, please send us the latest copy of your diagnostic log after attempting to open the again. 

 

We look forward to your response. 

 

Thanks,
Genreve

  • ntoumba's avatar
    ntoumba
    Experienced Cover User
    11 months ago

    HI Genreve_S,

     

    Thanks for your reply - unfortunatley i cannot access the link you provided.

     

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      11 months ago

      Hi ntoumba, 

       

      Thanks for the response. 

       

      I'm sorry to hear about your difficulties opening the link. Here is the screenshot of the instructions from the same link you are unable to access. 

      Feel free to reply with the attached diagnostic log file. We look forward to your response.


      Thanks,
      Genreve