Forum Discussion

SDuddy's avatar
SDuddy
Experienced User
30 days ago

Restoration of Online Backup Failed

I had to do some inventory adjustments and I made an online backup as a precaution before I did it.  This was after hours so no other uses making changes to the file.

Processed my adjustments, wasn't happy with the result.  Went to restore the online backup.

It warned me it could take a while.  So I sat around for an hour cleaning out my email inbox while the restoration processed.  

 

Got to about 98% and then suddenly a screen message pops up that backup restoration has failed and no changes have been made to the file.  Doesn't tell me why it failed.  

Excuse me?  What am i supposed to do now?

 

I didn't have another hour to sit around and wait for the backup restoration to fail again.  The adjustments needed to be made before the staff started work the next day, it was already after 7pm.  Fortunately I was able to delete the adjustments and that seemed to have no ongoing effect on average price, and I achieved what I needed to via general journal.  

 

Still, what am I supposed to do next time I need to restore a backup and it fails?  

3 Replies

  • SDuddy's avatar
    SDuddy
    Experienced User
    18 days ago

    Hi Isaiah_C​ 

    The issue I have with these suggestions is that if I am trying to restore a backup I am generally doing this outside of office hours, to minimise the impact on other staff members, and before they have a chance to do any more work.

    MOCA is useful only for basic queries.  Trying to get someone on the support line during office hours involves hours of waiting.  The last two times I have lodged a case via My Account, it has taken over a week to get a response.  None of these options are useful when a backup needs to be restored urgently.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    30 days ago

    Hi SDuddy,

     

    I’m sorry to hear the online backup restore failed after sitting at 98%, especially when you needed to have the inventory changes sorted before staff started work. The message you received means the restore didn’t apply any changes to the online company file. If this happens again, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate. They may need to run a script to fix the issue.

     

    Regards,

    Sai

  • Liz_A's avatar
    Liz_A
    Super User
    18 days ago

    I've posted a suggestion for copying a temporary online file instead of backup to do this sort of test. The backup and restore option seems way too risky for me.

    Cheers

    Liz

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