Forum Discussion

ntoumba's avatar
ntoumba
Experienced Cover User
2 years ago

Trouble restoring old backup file

Hi MYOB    I am having trouble restoring an old file to review details. I have a backup for from 2022 for a closed business file and I cant seem to restore it and review the data.    I am able to...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi ntoumba, 

 

Thanks for posting your concern. We appreciate your effort in attaching screenshots to better explain your concern. 

 

I understand how important the ability to access backup data is. For us to check on this, please send us the latest copy of your diagnostic log after attempting to open the again. 

 

We look forward to your response. 

 

Thanks,
Genreve

ntoumba's avatar
ntoumba
Experienced Cover User
2 years ago

HI Genreve_S,

 

Thanks for your reply - unfortunatley i cannot access the link you provided.

 

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi ntoumba, 

     

    Thanks for the response. 

     

    I'm sorry to hear about your difficulties opening the link. Here is the screenshot of the instructions from the same link you are unable to access. 

    Feel free to reply with the attached diagnostic log file. We look forward to your response.


    Thanks,
    Genreve

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi ntoumba, 

         

        Thanks for your response with the attached diagnostic log. 

         

        In my understanding, the diagnostic file seems to show an issue with the file's version. May I confirm if you are restoring the file offline or online? 

         

        We look forward to your response. 

         

        Thanks, 

        Genreve

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