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ntoumba's avatar
ntoumba
Experienced Cover User
12 months ago

Trouble restoring old backup file

Hi MYOB    I am having trouble restoring an old file to review details. I have a backup for from 2022 for a closed business file and I cant seem to restore it and review the data.    I am able to...
ntoumba's avatar
ntoumba
Experienced Cover User

HI Genreve_S,

 

Thanks for your reply - unfortunatley i cannot access the link you provided.

 

 

Genreve_S's avatar
Genreve_S
MYOB Moderator
12 months ago

Hi ntoumba, 

 

Thanks for the response. 

 

I'm sorry to hear about your difficulties opening the link. Here is the screenshot of the instructions from the same link you are unable to access. 

Feel free to reply with the attached diagnostic log file. We look forward to your response.


Thanks,
Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      12 months ago

      Hi ntoumba, 

       

      Thanks for your response with the attached diagnostic log. 

       

      In my understanding, the diagnostic file seems to show an issue with the file's version. May I confirm if you are restoring the file offline or online? 

       

      We look forward to your response. 

       

      Thanks, 

      Genreve

      • ntoumba's avatar
        ntoumba
        Experienced Cover User
        12 months ago

        Hello Genreve_S 

         

        When I open the desktop application I select MY LIBRARY and open the file from there - I believe this is the OFFLINE version. 

         

        As you can see in the screenshot I have tried multiple files and followed the prompts to upgrade the file each time. Which has created the duplicated files. 

         

        I need to review this old companies files for the last 10 years and I have backups for this business going back to MYOB Premier9 2002.

         

        Any assistance you can offer is apprieciated as I have a limited time frame to complete my review of these old files.


        Thanks

         

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