Forum Discussion

Experienced Cover User

2 years ago

Trouble restoring old backup file

Hi MYOB I am having trouble restoring an old file to review details. I have a backup for from 2022 for a closed business file and I cant seem to restore it and review the data. I am able to...

Genreve_S

MYOB Moderator

2 years ago

Hi ntoumba,

Thanks for the response. We appreciate your time adding more details and confirming if the file was offline.

Continuing with your concern, please follow the steps below and update us if this fixes the issue.

Download and install the following SQL Server Company from Microsoft. Microsoft SQL Server Compact 3.5 Service Pack 2 for Windows Desktop from Official Microsoft Download Center and Microsoft® SQL Server® Compact 4.0 SP1 from Official Microsoft Download Center.
Download and run the Hotfix tool on the file you are having an issue opening. (AccountRight Hotfix tool)
Reopen and confirm the file from AccountRight.

Let us know if you require any further help with this.

Thanks,
Genreve

ntoumba

Experienced Cover User

2 years ago

Hi Genreve_S

Thanks for the instructions - I am having some trouble completing these steps can you please advise:

In Step 1 - I have downloaded the ffirst link and it asks me for a location to install it to and I am not sure where extract the files to.

In step 3 - when I run the Hotfix Tool and try to browse to my back up folder it does not recgonise the .MYO files.

Not sure if this means I am doing it wrong?

Thanks

ntoumba
Experienced Cover User
2 years ago
Sorry Extra Update - I have been able to access the last .MYOX backup file but I still cant open the previous backup which are .MYO files
Genreve_S
MYOB Moderator
2 years ago
Hi ntoumba,

Thank you for responding and updating us regarding your concern.

The Hotfix tool is only used for .myox files. If the file is a .myo file, you will need to open the file using AccountRight and upgrade that file first.

If the backup file is inside a compressed zip folder, restore a backup instead. (restoring a backup will automatically prompt you to upgrade it to a .myox file)

Generally, you can open the file directly after upgrading to a .myox file without using the Hotfix tool. It is only when the file is confused about what version it should be using that we require the use of the hotfix tool.

Let us know if you require any further assistance with this.

Thanks,
Genreve