Forum Discussion

FionaLeungHCG's avatar
FionaLeungHCG
10 months ago

Unable to cancel MYOB subscription since May2023

Hi there,    The last bookkeeper has left and used MYOB Account Right for our client (we are accountants) until May2023. We have since moved to Xero and stopped using MYOB file then.    As the la...
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FionaLeungHCG's avatar
FionaLeungHCG

Hi Princess_R 

 

Thank you for the reply. 

 

If these two client files are not on my account, how do I log the case? Do I include the file name and serial number? 

 

Appreciate your help. 

 

Kind Regards,

Fiona

Princess_R's avatar
Princess_R
MYOB Moderator
10 months ago

Hi FionaLeungHCG,

 

Thank you for your reply.

 

Typically, only the primary contact or owner of the account can request and authorize a cancellation. However, since you're the accountant for the file, I'll look into this further for you to help you proceed with the cancellation.

 

I'll reach out to you via private message to gather some information. Please check your Community forum inbox, and we'll continue to address your concern.

 

Cheers,

Princess

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