Forum Discussion

Jacque's avatar
Jacque
Contributing Cover User
10 months ago

Unable to confirm a company file

We are running premier 19.14 for an older company file. Im unable to confirm either online or by phone.    The online message is the flexnet connect servers are currently unavilable. I access myob ...
  • gavin12345's avatar
    gavin12345
    10 months ago

    Hi Jacque 

     

    Sending a licence file only applies to the newer version AR2023 files with .myox extension. For v19.10 files you need a code. 

     

    To keep using your existing version, try https://www.fghtables.com/myob/confirmation6.php

    Costs $12 but may save you some time dealing with MYOB for a solution.

     

    Regards

    Gavin

Shella_A's avatar
Shella_A
MYOB Staff

Hi Jacque, 

 

Thank you for your post.

 

Apologize for the inconvenience this may have caused in your business. We really appreciate your patience with this matter. We received information that there is an error in confirming the company file. To resolve this concern, kindly install the latest MYOB AccountRight software then upgrade the file offline which will take a while. Then, confirm online. Please let us know how this works on your end. 

 

Thank you for your patience and let us know if you need further assistance.

 

 

Thanks,

Shella

CatherineCE's avatar
CatherineCE
Experienced Cover User
10 months ago

Dear Shella_A 

 

You and your MYOB colleague Hannah_V  keep telling people who are unable to confirm their MYOB files to "kindly install the latest MYOB AccountRight software then upgrade the file offline". That is, it looks like you're forcing us to use a newer version of MYOB and start paying for it. That's despite the fact that we all bought the program outright and, for whatever reason peculiar to each business, we do NOT require a newer version of MYOB to do our bookkeeping. It's bullying, unethical and infuriating.

 

The problem with confirming our files is at MYOB's end, not with everyone's installation of the program. So could you please get the page fixed ASAP so that we don't automatically get a 503 Error message and can get on with our bookkeeping?

 

Thanks,

Catherine

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