Forum Discussion

Jacque's avatar
Jacque
Contributing Cover User
7 months ago
Solved

Unable to confirm a company file

We are running premier 19.14 for an older company file. Im unable to confirm either online or by phone.    The online message is the flexnet connect servers are currently unavilable. I access myob ...
  • gavin12345's avatar
    gavin12345
    7 months ago

    Hi Jacque 

     

    Sending a licence file only applies to the newer version AR2023 files with .myox extension. For v19.10 files you need a code. 

     

    To keep using your existing version, try https://www.fghtables.com/myob/confirmation6.php

    Costs $12 but may save you some time dealing with MYOB for a solution.

     

    Regards

    Gavin

Shella_A's avatar
Shella_A
MYOB Moderator

Hi Jacque, 

 

Thank you for your post.

 

Apologize for the inconvenience this may have caused in your business. We really appreciate your patience with this matter. We received information that there is an error in confirming the company file. To resolve this concern, kindly install the latest MYOB AccountRight software then upgrade the file offline which will take a while. Then, confirm online. Please let us know how this works on your end. 

 

Thank you for your patience and let us know if you need further assistance.

 

 

Thanks,

Shella

Jacque's avatar
Jacque
Contributing Cover User
7 months ago

I tried that already . Did not work.

  • gavin12345's avatar
    gavin12345
    Ultimate User
    7 months ago

    Hi Jacque 

     

    Sending a licence file only applies to the newer version AR2023 files with .myox extension. For v19.10 files you need a code. 

     

    To keep using your existing version, try https://www.fghtables.com/myob/confirmation6.php

    Costs $12 but may save you some time dealing with MYOB for a solution.

     

    Regards

    Gavin

    • Jacque's avatar
      Jacque
      Contributing Cover User
      7 months ago

      Thank you very much, all solved.

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        7 months ago

        Hi Jacque, 

         

        Thanks for the response. 

         

        We're glad to know that you're now able to confirm your company file. Your patience is highly appreciated in this matter. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
         

         

        Cheers,

        Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    7 months ago

    Hi Jacque, 

     

    Thanks for the response. 

     

    We appreciate your patience regarding this. Since you have done updating to the latest AccountRight version. We recommend trying to confirm your file online again. Do let us know if this will let you proceed without getting any errors now. 

     

     

    Thanks,

    Shella