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Jacque's avatar
Jacque
Contributing Cover User
2 years ago
Solved

Unable to confirm a company file

We are running premier 19.14 for an older company file. Im unable to confirm either online or by phone.    The online message is the flexnet connect servers are currently unavilable. I access myob ...
  • gavin12345's avatar
    gavin12345
    3 years ago

    Hi bonzo 

     

    Are you referring to an online file or an offline file?

     

    If the file is online, someone has likely set your User Access to allow you to sign into the company file using the my.myob username and password. If set up this way, you do not get prompted to log into the file with a username and password - this is skipped.

     

    Check under Setup > User Access.

     

    Regards

    Gavin

     

Jacque's avatar
Jacque
Contributing Cover User
2 years ago

Thank you very much, all solved.

Shella_A's avatar
Shella_A
MYOB Moderator
2 years ago

Hi Jacque, 

 

Thanks for the response. 

 

We're glad to know that you're now able to confirm your company file. Your patience is highly appreciated in this matter. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
 

 

Cheers,

Shella

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Im unable to confirm either online or by phone.    The online message is the flexnet connect servers are currently unavilable. I access myob ...","body@stringLength":"334","rawBody":"

We are running premier 19.14 for an older company file. Im unable to confirm either online or by phone. 

 

The online message is the flexnet connect servers are currently unavilable. I access myob chat and they sent me a licence file that didnt work and then they hung up on me. Can someone please assist?

","kudosSumWeight":0,"postTime":"2024-01-02T14:18:05.289+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:852010_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":369},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:852010":{"__typename":"Conversation","id":"conversation:852010","solved":true,"topic":{"__ref":"ForumTopicMessage:message:852010"},"lastPostingActivityTime":"2024-01-05T10:14:01.831+11:00","lastPostTime":"2024-01-05T10:14:01.831+11:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:852010":{"__typename":"ModerationData","id":"moderation_data:852010","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:852010_1":{"__typename":"Revision","id":"revision:852010_1","lastEditTime":"2024-01-02T14:18:05.289+11:00"},"ForumReplyMessage:message:852452":{"__typename":"ForumReplyMessage","id":"message:852452","conversation":{"__ref":"Conversation:conversation:852010"},"author":{"__ref":"User:user:284444"},"revisionNum":1,"uid":852452,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"subject":"Re: Unable to confirm a company file","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:852452"},"parent":{"__ref":"ForumReplyMessage:message:852363"},"body":"

Hi Jacque, 

\n

 

\n

Thanks for the response. 

\n

 

\n

We're glad to know that you're now able to confirm your company file. Your patience is highly appreciated in this matter. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
 

\n

 

\n

Cheers,

\n

Shella

","body@stringLength":"684","rawBody":"

Hi , 

\n

 

\n

Thanks for the response. 

\n

 

\n

We're glad to know that you're now able to confirm your company file. Your patience is highly appreciated in this matter. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
 

\n

 

\n

Cheers,

\n

Shella

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Jacque 

 

Sending a licence file only applies to the newer version AR2023 files with .myox extension. For v19.10 files you need a code. 

 

To keep using your existing version, try https://www.fghtables.com/myob/confirmation6.php

Costs $12 but may save you some time dealing with MYOB for a solution.

 

Regards

Gavin

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Thank you very much, all solved.

","body@stringLength":"39","rawBody":"

Thank you very much, all solved.

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