Hi, vhtp. Thanks for raising this concern.
To confirm company files with AccountRight Classic v19, AccountEdge and New Zealand Payroll. You can use our dedicated self-service option, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation.
For full details, check out Help Article: Activating and confirming older MYOB products.
Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Best regards,
Hannah
Hi Hannah,
The confirmation service is actually not working. The URL https://confirmation.myob.com produces a 503 error immediately. You don't even get to a point where you can give a serial number.
Hi, vhtp. Thanks for your response.
We received an information that there is an error in confirming the company file. To resolved this concern, kindly install the latest MYOB AccountRight software then upgrade the file offline which will take a while. Then, confirm online. Please let us know how this works on your end. Thank you for your patience. You may check this Help Article for more information about the upgrade: Upgrade to the new AccountRight
Hi Hannah_V
I am having the same problem as vhtp . Are you now saying that we cannot confirm our MYOB files unless we upgrade and start paying a monthly subscription? I'm not sure that's actually legal. It certainly smacks of unconscionable behaviour on the part of MYOB.
Much appreciated if you could confirm my file ASAP without forcing me to subscribe to a "service" that is anything remotely like the definition of the word service.
Cheers,
Catherine
Hi, CatherineCE. Thanks for your post.
There will be no charges for this upgrade since you will upgrade the offline file and there are no subscriptions needed. You just need to get the latest version to update your software.
