Forum Discussion

Nokondi's avatar
Nokondi
Contributing User
2 years ago

Unable to connect to online confirmation service

As of yesterday 01/01/24, I'm having problem getting my company file confirmed via online for AccountRight Standard v19.8 I have tried the manual confirmation.myob.com/  site as well as the confirma...
Shella_A's avatar
Shella_A
MYOB Moderator
2 years ago

Hi Nokondi and Jbruyn05, 

 

Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

 

Apologize for the inconvenience this may have caused in your business. We really appreciate your patience with this matter. We recommend uninstall then reinstalling the latest AccountRight version first> upgrade the file offline (which will take a while) then proceed on confirming it online. This will let you confirm your company file after. 

 

Do let us know how it goes. 

 

 

Thanks,

Shella

SmartSt72's avatar
SmartSt72
Member
2 years ago

I couldn't find a way to upgrade "offline". When click upgrade, it requires you to have an online account to go online. 

 

please let me know how to upgrade "offline".

  • Nokondi's avatar
    Nokondi
    Contributing User
    2 years ago

    SmartSt72  Hi~ confirmation server seems to be back up again. Try it now

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      2 years ago

      Hi Nokondi,

       

      Thanks for the response. 

       

      We're glad to know that you’re able to confirm your company file. Thanks for your patience. If you need further help, don't hesitate to start a new post and we'll be happy to assist. 

       

       

      Cheers,

      Shella

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