Forum Discussion

Keith_W's avatar
Experienced Cover User
2 years ago

Unable to open Sample Files (2022.9)

AccountRight Plus (Ver 2022.8) will not open the Clearwater sample files (Ver 2022.9) & produces an error box to say the file can't be opened by the current version of MYOB   Any advice??    
  • ChrisMYOB's avatar
    2 years ago

    Hello Keith_W  and John_Dinning 


    The reason you can't open the Clearwater trial files is due to the version is higher than the one you are currently using. You will need to download the same version files for the version you currently have installed.


    I have linked a Help Article on using the sample file company file which has steps on how you are able to download and open up the version that you need. This may require downloading a previous version of AccountRIght and upgrading the sample file to your 2022.8 version.


    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.