Forum Discussion

theresa1's avatar
theresa1
Contributing User
3 years ago

Unable to open upgraded file when 2022.1 was installed

I have not been able to open my file after installing the 2022.1 upgrade.  I have downloaded the AccountRight Hotfix tool and followed all instructions. Still does not work.     I have been seeking...
Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi theresa1 

 

Sorry to hear about this. So that I can assist can you please provide a screenshot or any errors you are getting and the diagnostic log: AccountRight log locations.

 

Can you also tell me if your file is online or offline?

theresa1's avatar
theresa1
Contributing User
3 years ago

Hi

 

My file is offline.  I have downloaded the AccountRight Hotfix & am following the instructions.  I was given the file by MYOB.  

 

I have attached a photo of the error I receive.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi theresa1 

     

    That error is indicating that you are trying to open your file in 2021.8, make sure you are opening the file in 2022.1.

     

    Please let me know how you go.

    • theresa1's avatar
      theresa1
      Contributing User
      3 years ago

      Sorry about the delay in getting back to you.  I cannot open my file in 2022.1 version.  So I had to revert back to the previous version so I can work.  I have tried the log etc, as well as the hotfix tool - still does not work.

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi theresa1 

         

        Apologies for the delay in replying. How are you going with this? If you're still having problems can you send screenshots of any errors you're getting?

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