Unable to re-activate or reconfirm my old file ver 2015

Hi, HGT1. Thank you for your post. 

 

We know that accessing your company file is important, we are here to help you.

To proceed, can you please provide the following:
- The last four digits of your Serial Number, click on “Setup”, then “Company Information”.
- Then find the Product, Version, and CDF number we click on “Help”, then “About MYOB AccountRight”.

 

Also, you can use our dedicated self-service option for you to confirm company files with AccountRight Classic v19, AccountEdge and New Zealand Payroll, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation - no need to contact support!

 

For full details, check out Help Article: Activating and confirming older MYOB products.

 

Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.

 

Feel free to post again anytime you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information. 
 

Best regards,

Hannah