Forum Discussion

Verdant's avatar
Verdant
Experienced User
2 years ago

Why won't the latest update of AccountRight remember my email?

I have recently upgraded to AccountRight (2023.9.0)  (because basically there is no choice and it does it automatically) And now it won't remember my email. So every morning when I turn on the compu...
Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Verdant,

 

Thank you for sharing your experience with the recent changes to AccountRight, and we apologize for any inconvenience you're experiencing with the log-in process, specifically with the email retention. This change is regarding the enhancement of account security. The system keeps you logged in for 12 hours, and you may get the email prompt after that and the 2fa trigger prompts depending on other various factors like you logging in from the same computer, location, etc. For further information about this, kindly refer to our Community forum post, Update: Improved Security 2FA Changes.

 

Please let us know if you require any further assistance with this. We're here to help.

 

Cheers,

Princess

  • Verdant's avatar
    Verdant
    Experienced User
    2 years ago

    Thanks Princess for your explanation. 
    It is quite annoying having to enter the email address every day. It just slows down my workflow- I am not using MYOB all day everyday. 
    Given it's on a pc which already has anti-virus software, many other apps allowing automatic log in, and the2FA, it seems over the top. If someone was to hack in, they are highly likely to have my email address already. 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi Verdant,

       

      Thank you for your response. I appreciate your feedback and completely understand your concern about the daily email address entry impacting your workflow. Your perspective is important to us, and we apologize for any inconvenience this may have caused. Our team continuously monitors and evaluates customer feedback, and your comments will be taken into consideration for future updates. While the current security measures are in place to prioritize the safety of your account, we'll explore ways to streamline the login process without compromising security. Rest assured that I'll pass this through the relevant team. I also encourage you to post in our AccountRight Idea Exchange for our developers' review and consideration.

       

      Once again, thank you for sharing your thoughts with us. Your understanding is greatly appreciated. If you've got any further suggestions or concerns, please feel free to reach out. I'm always here to assist you.

       

      Cheers,

      Princess

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