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MyAccountsHat's avatar
MyAccountsHat
Experienced Cover User
2 months ago

Potential Bug - Latest Accountright Update

Hi 

 

I need to report a potential bug in the latest AccountRight update. The 'Edit' dropdown menu (and all other dropdown menus) no longer work within the transaction detail screens.

 

I entered a 'Spend Money' transaction from the Bank Feed window, however it occured to me that this particular transaction may previously entered as a purchase.  Accordingly I went back into the transaction window intending to delete it and instead allocate the payment against the purchase that had already been recorded, however when you click the 'Edit' dropdown menu nothing happens. 

 

My preferences are set up to be able to delete transactions (I'm the only user so there si less need for a reversed transactions audit trail), but in any case this preference should not have any effect on the functionality of a dropdown menu within a transaction window. 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi MyAccountsHat,

     

    Thanks for flagging this. Sorry you're having trouble with the Edit dropdown (and other dropdown menus) not responding in the transaction screen. A quick thing you can try is clearing your AccountRight cache, as that usually helps with dropdown or screen issues after an update. Once that's done, close and reopen AccountRight and see if the Edit menu starts working again.

     

    If it's still happening after that, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can take a closer look and run a few checks with you.

     

    Regards,

    Sai

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