No Preview available when printing reports

Do we have an answer to this - New laptop, windows 11 - no print preview

Hi jaw1220,

Thanks for your post. To resolve this issue, download and run the appropriate register.bat file on your Windows system. For more information, refer to this help page. Cannot preview or print reports. I would also suggest clearing your AccountRight cache to prevent potential software discrepancies. Clearing the AccountRight Cache

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Thanks Earl, but this didn't work. Is this for Accountright Standard? It seems to say files do not exist.

Hi Earl

We're having this problem too. Running AccountRight v.2024.4 and Windows 11. Have downloaded the 64-bit register.bat file and also seem to have lots of files missing. Also cleared the cache, to no effect. Any other clues please?

kind regards

Sandi

Bookkeeper in Melbourne Australia

Hi all,

Not sure why MYOB would refer you to those .bat files. These are a solution for a different problem. These are specific to CashBook (as per first Step - Close Cashbook) - not AccountRight.

Regards

Gavin

gavinw222@gmail.com

Hi Earl_HD As below this didn't work , do you have any other information to help resolve?  Thank you

Hi Benny2012,

Thanks for giving that a try! Since it didn't work, the best next step would be to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

Regards,

Sai

Has anyone been in contact with MYOB to get a resolution. My accounts person does not want to spend 45 minutes from previous experience before getting onto someone.

Unfortunately still no fix.  I've been on phone to them with no result

Hi Roonzy75,

If there are inconsistencies or corrupted data within your company file, it might affect the report preview. I recommend first clearing your AccountRight cache to avoid some software discrepancies. If the issue persists, our backend team is ready to help you. Make sure to reach out to them directly. You can contact them on Live Chat via our virtual assistant MOCA or by submitting a support case here.

Regards,
Earl