Forum Discussion

jaw1220's avatar
jaw1220
Contributing Cover User
9 months ago

No Preview available when printing reports

Since updating the Accountright Standard file to Version 2024.2.0, when printing reports the preview screen says 'No Preview Available'. Is there a way to update this to show the report or turn off the preview screen completely.

  • Roonzy75's avatar
    Roonzy75
    Contributing User

    Do we have an answer to this - New laptop, windows 11 - no print preview

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi jaw1220,

    Thanks for your post. To resolve this issue, download and run the appropriate register.bat file on your Windows system. For more information, refer to this help page. Cannot preview or print reports. I would also suggest clearing your AccountRight cache to prevent potential software discrepancies. Clearing the AccountRight Cache

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

    • jaw1220's avatar
      jaw1220
      Contributing Cover User

      Thanks Earl, but this didn't work. Is this for Accountright Standard? It seems to say files do not exist.

    • Hi Earl

      We're having this problem too. Running AccountRight v.2024.4 and Windows 11. Have downloaded the 64-bit register.bat file and also seem to have lots of files missing. Also cleared the cache, to no effect. Any other clues please?

      kind regards

      Sandi

      Bookkeeper in Melbourne Australia

      • gavin12345's avatar
        gavin12345
        Ultimate User

        Hi all,

         

        Not sure why MYOB would refer you to those .bat files. These are a solution for a different problem. These are specific to CashBook (as per first Step - Close Cashbook) - not AccountRight.

         

        Regards

        Gavin

        gavinw222@gmail.com