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Sisley's avatar
Sisley
Experienced Cover User
21 days ago

PayDay Super Payment Verification Reports

Just started using the Pay Super tool within MYOB AR, having previously been doing it through QuickSuper on a monthly basis. Funds have left our account successfully through the API with 'SuperChoice PL' but the Manage Payments button is currently showing a status of Processing. 

Should we be expecting an email or some sort of verification email or other external confirmation? Being just a sweep from the bank account, I can no longer print a copy of the payment details. I've looked through product notes and am not seeing anything other than getting internal employee contribution reports, but this doesn't serve as a verification of the of the bank transfer transaction taking place. 

As part of supply-chain accreditation assurances, our company participates in an annual external audit around employee compliance and part of this requires providing proof of superannuation contributions actually taking place. 

 

Is anything provided by way of external confirmation of lodgement/payment compliance once status has been updated to Finalised? If not, please add that to the developer request chart, and if so, please update your product notes for other users. Thanks. 

 

 

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    16 days ago

    Hi Sisley, 

     

    I understand what you mean, a confirmation email can certainly help in your case. At the moment, Pay Super doesn’t send a separate verification email or external confirmation document once a payment is finalised.

     

    If the payment is showing as Processing Payment, it means it’s been authorised and submitted for processing. Once it updates to Completed, that’s the confirmation currently available in MYOB.

     

    If you need something for audit or record-keeping, the main things you can use today are:

    • the final status in Manage Payments
    • the bank transaction or debit reference
    • super reports in MYOB, such as Superannuation payments and Accrual by fund

    If you’d like MYOB to add a clearer proof-of-payment or confirmation feature, I’d recommend posting it on the Ideas Board as a suggestion for the product team, so other users can vote for it.

     

    Regards,
    Genreve

  • Sisley's avatar
    Sisley
    Experienced Cover User
    16 days ago

    Thanks for acknowledging this, Genreve. I've posted to the Ideas Board. 

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