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Jayemee1's avatar
Jayemee1
Member
5 days ago

Report Timing Out Immediately

Is anyone else having issues viewing a sales report for Accounts Receivable Summary - mine instantly goes to Operation Timed Out - try again?  I normally use this function everyday.  I have tried through myob to get help and they sent an Timeout Extension 

 

"The Timeout Extender is simply entering a value into AccountRight's Configuration File and is only to be used if you are experiencing Timeout-based errors such as "Application Operation Timeout" or if it's at the request of MYOB Support.

 

As this does involve modifying a key configuration file for the software on your computer we strongly recommend that you get an IT Professional to assist you if you are unfamiliar with modifying these types of files."

 

I've been using MYOB for 15 years and have never had to do this - do you think it is the right fix for this issue???

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 days ago

    Hi Jayemee1,

     

    If you’re using AccountRight on desktop, you can try the Timeout Extender. This increases the timeout limit, but because it involves editing AccountRight’s configuration file, it’s best to do that only if you’re comfortable with those steps or have help from your IT person.

     

    Another option is to back up the online file and restore it online again to refresh the file. If it still times out after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate it further.

     

    Regards,

    Sai

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