some expense accounts were not included in "total general expense" in P&L report

Hi SamG3,

Sorry for the late response. A good place to start is reviewing your Chart of Accounts and the GL mapping for the detailed accounts you’ve set up. You’ll want to make sure those accounts are mapped to the correct expense categories and not accidentally sitting under deduction or liability accounts doing a sneaky little plot twist.

If payroll or deduction categories are involved anywhere in the setup, it’s also worth checking that they’re assigned separately from your general expense accounts. And one more tiny-but-mighty check: make sure the new detailed accounts are set up as the same account type as the preloaded ones, such as Expense, because sometimes a new account can quietly land in a different type and cause all sorts of nonsense. You can also check out this link about managing linked categories for more info.

If that still doesn’t do the trick, please reach out to our support team so they can take a closer look with you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen