Forum Discussion

simonefm's avatar
simonefm
Experienced User
7 months ago

some expense accounts were not included in "total general expense" in P&L report

I just noticed that quite a few expense accounts were not included in "total general expense" in P&L report. 

 

For example, the account lists look like:

The accounts in circle were on the different positions compared with those normal detail expense accounts. These problem expense accounts were setup as detail account (have double checked), but they were not showing under "total general expense" in profit and loss report. When I create a new account, it is always on the wrong position.

 

I don't know how to fix this problem. When I created a new account, did I miss any step? I checked the steps of "creating an account", there is nothing special. 

 

Can anyone help?

 

Thanks very much.

 

Simone

  • I am also having the same problem.  All the general expense accounts that I have set up are actually being deducted from the general expenses rather than being included.  I have also set up these new accounts as a "detailed account" and again they do not appear to be any different from the ones that were preloaded with MYOB AccountRight.

     

    Regards

    Sharon

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator

      Hi sharoncai,

       

      Since you've already set it up as a detail account and you're still seeing this issue, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can double-check everything and help figure out what's going on.

       

      Regards,

      Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi simonefm,

     

    It appears that these accounts might be set up as header accounts. To resolve this, I recommend reaching out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

     

    Regards,

    Sai 

    • simonefm's avatar
      simonefm
      Experienced User

      Hi Sai,

       

      I double checked that all the problem accounts were set up as detailed accounts. We have quite a few company files. But other companies have no problems like this one.

       

      For example:

      Thanks.

       

      Simone