some expense accounts were not included in "total general expense" in P&L report

Hi SamG3,

Sorry for the late response. A good place to start is reviewing your Chart of Accounts and the GL mapping for the detailed accounts you’ve set up. You’ll want to make sure those accounts are mapped to the correct expense categories and not accidentally sitting under deduction or liability accounts doing a sneaky little plot twist.

If payroll or deduction categories are involved anywhere in the setup, it’s also worth checking that they’re assigned separately from your general expense accounts. And one more tiny-but-mighty check: make sure the new detailed accounts are set up as the same account type as the preloaded ones, such as Expense, because sometimes a new account can quietly land in a different type and cause all sorts of nonsense. You can also check out this link about managing linked categories for more info.

If that still doesn’t do the trick, please reach out to our support team so they can take a closer look with you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

Hi.  I am having this exact same problem. Did you get it resolved? Such a pain!

Hi sharoncai,

Since you've already set it up as a detail account and you're still seeing this issue, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can double-check everything and help figure out what's going on.

Regards,

Sai

I am also having the same problem.  All the general expense accounts that I have set up are actually being deducted from the general expenses rather than being included.  I have also set up these new accounts as a "detailed account" and again they do not appear to be any different from the ones that were preloaded with MYOB AccountRight.

Regards

Sharon

Hi Sai,

I double checked that all the problem accounts were set up as detailed accounts. We have quite a few company files. But other companies have no problems like this one.

For example:

Thanks.

Simone

Hi simonefm,

It appears that these accounts might be set up as header accounts. To resolve this, I recommend reaching out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

Regards,

Sai