MYOB API Running Slow Today

same. It appears to be up now. I undertsnd down time is part of online systems but I do wish MYOB would be a little faster in acknowledging there is a problem. My users are coming to me saying there is a problem. As I can not find anything on MYOB status.myob.com to indicate that there is aproblem I go ahead and start an investigation. I end up wasting time, energy and effort when I strongly suspect it is a MYOB outage but I have nothing to send to my users to confirm this. 

Like I said, outages are aprt of online life. Everyone understands that and accepts it. If you could be a little more proactive and let us know that "you know there is an issue and it is being looked into" then I can send that to my users and everyone settles down. You might also find that you would receive less abuse.

Can you give any reason why this should not a SOP? Princess_R 

Unsure how clearing out a local cache would have any impact on a third-party API call?  This is clearly in relation to the performance of the API which is at best, terrible.  Need some answers on why certain calls are so slow or timing out.  One of the main issues we have noticed is that any query that involves text search of a field such as a customer PO on an Order GetRange call has terrible performance.  Perhaps an index issue with the MYOB datastore? 

It does appear to have improved for us now - no errors in the last hour - from about 2:30pm AEST

Hi everyone, 

Earlier today, we had a login disruption incident that has since been resolved by our dedicated team. To ensure optimal performance, please clear your AccountRight cache or your browser cache.

If you are still experiencing timeouts, please reach out to our support team directly. This will help us collect information on how many users are affected and provide further assistance. Sorry for the inconvenience caused, and thank you for your patience and understanding.

Cheers,

Princess

Still having constant communication issues (Gateway Timeouts) - MYOB where are you? 

seems to be working now...

Constant gateway timeouts since this morning. 

Timeouts, not working but on status Page it's showing all resolved and UP..

timeouts, nothing working. Whats going on MYOB? some acknowledgement/information would be good

An absolute joke.  Timeouts, and errors in data pushes.