Forum Discussion

SusieExpTech's avatar
SusieExpTech
Experienced Cover User
6 months ago

Accounts receivable: GST on MYOB's Credit Card Surcharge on payments not reconciling with payment amount

Hi MYOB Community,   I have a payment made by a customer via Credit Card, and it doesn't match the invoice price. Payment is $3.90 more than my invoice. The price difference between the Invoice amo...
Desktop
Genreve_S's avatar
Genreve_S
MYOB Moderator
5 months ago

Hi SusieExpTech

 

I understand how the amounts might not match the invoice directly because of the values. Generally, invoice payments should automatically match invoices once paid. I recommend reading the article 'Automatically Matching Online Invoice Payments' to see what might be hindering this from happening. For GST calculations, check out the article 'Fees and Charges for Online Payments.'

 

If you need more help, visit myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. MOCA can help with immediate queries, and if it can't help, you'll be directed to our live chat team.

 

Thanks,
Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.