Forum Discussion

gabbasp's avatar
gabbasp
Experienced Cover User
1 year ago

AMEX Bank Feeds

Hi Guys, 

Is anyone else having delays in AMEX bank feeds?  Last feed came through on 6th March, so today is 6 days.  Interested to see if it's a me problem, or if anyone else is having the save issues.  

Thanks.  

5 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 year ago

    Hey gabbasp 

    There was a delay with AMEX bank feed transactions yesterday, check this post out for more information. However, if you're experiencing transactions missing for the last 6 days it may be worth raising a support request from your My Account dashboard. If transactions are missing for an extended date range we can take a deeper look and resolve accordingly.

     

    For future, updates around bank feed delays will be posted in this Bank Feed Updates board - I'd recommend hitting the bell icon on the top right to stay updated with email updates. 

  • Elgin99's avatar
    Elgin99
    Contributing Cover User
    1 year ago

    Yes, I'm also having the same problem with AMEX bank feeds. Nothing since 6th March.

  • OnSolution's avatar
    OnSolution
    Experienced User
    1 year ago

    Dead as a dodo. Just raised a support ticket. Interestingly, on the support ticket they say to check the status page but there is nothing listed.

    Let's hope they decide to make it a priority.

  • gabbasp's avatar
    gabbasp
    Experienced Cover User
    1 year ago

    OnSolutionthere is a specific support page for bank feeds, which I found after I posted this.  If you hover over the MYOB Community Hub drop down, you will see Bank Feed Updates.  Here's a link to the Amex update:  https://community.myob.com/discussions/bank-feed-updates/delay-1103---american-express-australia/890093