Forum Discussion

BronwynHamster's avatar
BronwynHamster
Trusted Cover User
1 month ago

ARL Purchases and Spend Money

Why does MYOB kick us out of, back to menu, Spend Money and Purchases when we attach a document? Very, very annoying.
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Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi BronwynHamster,

That’s definitely a tricky one, especially when it only happens at random. We’ve tried to replicate this on our end and couldn’t reproduce the same issue. It may be related to cached data in the software, so I’d recommend clearing your AccountRight cache, as this often resolves these kinds of discrepancies. Clearing the AccountRight cache

If the issue remains the same, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

BronwynHamster's avatar
BronwynHamster
Trusted Cover User
1 month ago

Thanks Earl!

 

Good advice but didn't fix the issue.

 

Cheers, Bronwyn

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