Hi Migrationexpert,
Sorry it’s been such a drawn-out one for you. We’ll pass your feedback on to the team who manage the phone lines, because the line definitely should’ve been open when you called this morning. If you still have the phone number you called, feel free to share it as well so we can pass that through to the team too.
On the online payments auto-matching side, I’ve checked and can see it’s already been marked as resolved. If it’s still behaving the same on your end, it’s worth checking this help link on automatic matching of online payments and what can stop it from working.
For BNZ bank feeds, there haven’t been any announcements about delays. It’s worth going to Banking → Bank Feeds and clicking Get Bank Transactions to give it a refresh. If it still doesn’t update after that, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. so they can take a closer look.
Cheers,
Doreen
Doreen_P feel free to give me a direct all to discuss the "solutions" that were provided that have still not resolved the issue. I had to follow up twice on the escalation to find it hadn't been escalated and the very willing support person did not assist. Apparently the issue has been fixed. However, I wouldnt know as our bank feeds are now not working - this is NOT a bank issue its an MYOB issue. Apologies are useless to me at this stage, I need resolution.
Hi Migrationexpert,
Having to chase the same thing more than once would wear anyone down. Right now, the focus is on getting this properly sorted, not sending you through more back and forth. I’ve raised this with the right team so they can review the earlier concerns and the bank feeds issue together as one connected problem.
Cheers,
Doreen
