Bank feed transactions only found at incorrect date
I usually use "Find a Matching Transaction" in bank feeds to match my payments. I click on "Find" and then the appropriate transaction comes up and then I "match & approve." For the last two weeks, there have been several transactions made through batch payments (over the course of the month), which have successfully been paid. These transaction are showing in the bank statements, and recorded in myob with correct dates, however cannot be found or matched in bank feeds unless the date range is extended right to the end of the month. When i visit reconciliation page, the transaction is also showing as the 30th of the month, however if I click on the blue arrow, the payment was definitely recorded on the 13th, 23rd and 24th of the month which is true according to bank statements. The invoice payments under 'find transaction or card transactions are correct dates and match statement dates', however bank register dates are incorrect - showing an eom date in the future. It is only if i click the arrow for transaction details that I can see the correctly recorded date. I wonder if there is a bug within myob? Thank you in advance for any assistance.
Hi Kathy2,
There is no bug in the MYOB system; rather, it is related to how bank deposits work when processing bulk payments. The system doesn't change any info without human input, so it is possible that the date when you processed the payment was dated the 30th of the month. I'd suggest checking the Journal Security Audit report to see more information regarding the date of the bank deposit payments. For more info on how it works, check out this link.
Cheers,
Princess