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16_3's avatar
16_3
9 months ago

Bank feed

The statements are not flowing through to the MYOB account.  I have checked with the bank and there are no issues there end.  MYOB is showing that the statements are 'bank feed' ready.  Can you assist with a solution please.

Rhonda

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Kaye_H, 

     

     

    Thank you for your response.

     

    I understand your concern. Currently, the "Employees" category is not available in the Contact Reports listing. However, you can still retrieve information about employees by selecting their names from the contact list and then exporting the details. I appreciate your understanding in this matter.

     

    Click on the contact to choose the employee's name. Please see the attached image below:

     

     

    If you have any further questions or need additional assistance, feel free to let me know. I'm here to help!

     

    Cheers,

    Princess

    • Kaye_H's avatar
      Kaye_H
      Experienced Cover User
      2 years ago

      Hi Princess

       

      I would be happy to do that if the employees were in the Contacts list for me to export the details.  I have checked several MYOB Business files, and none of them have the employees in the Contacts listing.............

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi Kaye_H,

         

        Thank you for your response.

         

        I sincerely apologize for the confusion caused by the information I've provided. You are correct in noting that the employee is not listed in the contact. I appreciate your understanding, and to address this concern properly, we will forward it to the relevant team. To ensure your input is considered in our ongoing improvements, I kindly encourage you to share this matter on our Product Ideas board. Your suggestions will be carefully reviewed and considered by our development team. Your insights are invaluable in helping us enhance our services.

         

        Please feel free to reach out if you have any further questions or if there's anything else we can assist you with

         

        Cheers,

        Princess

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The statements are not flowing through to the MYOB account.  I have checked with the bank and there are no issues there end.  MYOB is showing that the statements are 'bank feed' ready.  Can you assist with a solution please.

Rhonda

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The statements are not flowing through to the MYOB account.  I have checked with the bank and there are no issues there end.  MYOB is showing that the statements are 'bank feed' ready.  Can you assist with a solution please.

Rhonda

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Bank feed","moderationData":{"__ref":"ModerationData:moderation_data:876773"},"body":"

Hi 16_3,

\n

 

\n

If your bank feed is showing as \"bank feed ready,\" you'll need to link your account to the bank feed first. This will ensure that all your bank transactions come through smoothly. It's a simple step that helps keep everything in sync. To do this, just follow the steps below:

\n

 

\n\n

You can also check this link for more information.

\n

 

\n

Best regards,

\n

Doreen

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-08-21T09:45:15.976+10:00","lastPublishTime":"2024-08-21T09:45:15.976+10:00","metrics":{"__typename":"MessageMetrics","views":32},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:ARBanking/message:876715/message:876773","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:876898"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:876898":{"__typename":"ModerationData","id":"moderation_data:876898","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:876898":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:329910"},"id":"message:876898","revisionNum":1,"uid":876898,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ARBanking"},"parent":{"__ref":"ForumReplyMessage:message:876773"},"conversation":{"__ref":"Conversation:conversation:876715"},"subject":"Re: Bank feed","moderationData":{"__ref":"ModerationData:moderation_data:876898"},"body":"

Hi Doreen,

 

Thanks for the response.  Unfortunately it is not the problem.  I have been able to get the bank feed up to the 11/08/2024 and then since then there has been nothing.  I have checked with the bank - no issues their end.  I have checked my settings and they seem to be in order.  It seems to be coming from MYOB end.  Are you able to help as it is starting to impact the business.

Warm regards

Rhonda

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Hey 16_3,

\n

 

\n

I get that you're able to receive your bank feed transactions up to 11/08/2024, but moving forward, you did not receive any of the transactions. Since you're still having issues with bank feed transactions not coming through, I highly suggest getting in touch with our live chat for further assistance. To get through to a live chat agent, you will need to get in touch first with our virtual assistant, MOCA, through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up where MOCA left off.

\n

 

\n

Best regards,

\n

Doreen

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