Hi there,
Can anyone at MYOB please explain why transactions that are processed in or out of our bank over the weekend do not appear in MYOB with that date, but with the next weekday date instead.
With 7-day a week banking now, Bank Feeds should also have this capability.
Regards
Carmen
Hi, WaihiCH. We sincerely apologize for any inconvenience you've encountered, and we appreciate your bringing this matter to our attention.
To further assist you and investigate the issue, could you please provide the last four digits of the serial number and the last four digits of the account associated with the bank feed that is missing transactions? Additionally, specifying the exact date of the transaction in question would be helpful for our investigation.
Rest assured, we will promptly look into this matter with our support team to ensure that any underlying concerns are addressed. Your cooperation in providing the requested details is highly appreciated.
Thank you for your patience, and we are committed to resolving this matter.
Best regards,
Hannah
We are not msising any transactions in our Bank Feeds, the problem is that the date is incorrect.
We made payments on 20th January 2024 which was a Saturday and out bank statement shows these transactions dated that day, but Bank Feeds has them dated 22nd January which is the following Monday.
Hi, WaihiCH.
After reaching out with my support, we would like to clarify that our bank feeds update process does not include weekends. Transactions processed on weekends are typically reflected in the bank feeds with a one-day delay, excluding weekends. This is the reason for the date discrepancy you observed.
In your specific case, payments made on the 20th of January, a Saturday, will be reflected in Bank Feeds with the date of the following Monday, the 22nd of January.
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know.
Thank you for your understanding.
Best regards,
Hannah
