BANK FEEDS NOT SHOWING APPROVAL TRANSACTIONS
The last couple of weeks the bank feeds do not have the approvals awaiting on the right side of the table- "YOUR TRANSACTIONS" list. Wages for instance were always ready on the right side of the ta...
Forum Discussion
Hi esna,
Bit of a weird one. Normally, anything you’ve already recorded will show on the right side of the Bank Feeds window to match, but that side only shows transactions that aren’t part of a previous reconciliation and aren’t ticked in Reconcile Accounts.
I recommend going into Banking > Reconcile Accounts for that bank and checking if those wage payments are ticked or part of a previous reconciliation. It’s also worth double-checking that the wage was paid from the same bank account as the feed and for the same amount and date range; otherwise, it won’t line up on the right.
If those transactions still don’t appear on the right side of the Bank Feeds window to match, it’s best to reach out to our support team so they can take a closer look at your file. You can do this by creating a ticket in the My Account window or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
