My bank feeds - from NAB - are saying they were updated just a few minutes ago but NO transactions from yesterday are showing up and I need to reconcile payments so I can get statements out.
And is there a link to submit issues please as there is nowhere on the status page to submit problems - and it shouldn't be this hard to submit an issue.
And Yes - I have checked the bank feed status page - and the status page and both are saying no issues - but there is....
I dont think MYOB looks at support tickets anymore. I have had mine open since April and no communication from anyone.
I think you are right - I lodged two at the beginning of the year when I had 3200 extra payments due to their Bank Feed muck up - and I ended up sorting it myself as they just basically ignored them - and then closed them!!!!
And it looks like they are now replying via AI - definitely not by a human....
Yes, I have 3 tickets open with them, two from April saying in progress, with zero contact from anyone. And one showing as New even though it was raised in July. Doesnt look like there is any support anymore.
Hi everyone.
I have raised your feedback with our bank feeds team. We are aware some users have reported missing bank feeds today and have been able to resolve this. You should now see your bank feed transactions coming through. Thanks all for your patience.
Every time I eventually get a reply to a support request, it includes a comment along the lines of "some requests fell through the cracks, and yours was one of them but we've fixed the issue now"... yet every new request ends up with the same comment again. It's obviously not fixed.
Hi Amanda, ANZ is still not appearing. I have logged out and logged back in and the usual tricks and nothing.
