Forum Discussion

Chellie22051's avatar
Chellie22051
Experienced User
3 months ago

Bank feeds not working today

anyone else having issues with bank feeds not working today.  Usually the transactions come through for the previous day, but nothing today :-)

9 Replies

  • BRIGITTE's avatar
    BRIGITTE
    Experienced Cover User
    3 months ago

    Same. I'm with Westpac and they are currently working on verifying business accounts with directors ID etc so not sure if it is related to that at all. Are you with Westpac?

  • Chellie22051's avatar
    Chellie22051
    Experienced User
    3 months ago

    yes we are also with Westpac - seems MYOB know nothing about what's going on (as per usual)

  • BRIGITTE's avatar
    BRIGITTE
    Experienced Cover User
    3 months ago

    Comment from a random on Facebook MYOB support group 'There is a processing issue which is causing the delays on bank feeds, affected banks are NAB,WIBS,ILM,SBS, WESTPAC BC and TD'

    Nothing on the actual MYOB website, no surprise.

  • 1300HOTAIR's avatar
    1300HOTAIR
    Experienced Cover User
    3 months ago

    Also with Westpac and Bank Feeds have not come through yet - A bonus is they are aware of the issue 

     

  • Chellie22051's avatar
    Chellie22051
    Experienced User
    3 months ago

    i've spoken and also online chat with MYOB this morning - they were not aware of the issue at the time.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hello everyone,

     

    Thanks for bringing this up! We've had a few reports come through about Westpac bank feeds not uploading transactions. Our team's already on it and working to get things sorted as quickly as possible. While they're checking things on their end, Could you all please try the steps below just to rule out any local hiccups?

     

    1. Go to Banking command centre.

    2. Select Bank Feeds.

    3. Click the Get Bank Transactions button to refresh the feed.

     

    Also, try changing the display transactions filter to 'Hidden' and then back to 'Current' that sometimes does the trick.

     

    Regards,

    Sai

  • Chellie22051's avatar
    Chellie22051
    Experienced User
    3 months ago

    i've tried all these solutions a few times this morning - still not working atm.  But will keep trying.  Thanks :-)

  • MelW20's avatar
    MelW20
    Experienced User
    3 months ago

    Still not working at 2pm AEST - tried all of the above solutions. Any update on this fix?